General
Can the students start an application and check the quotations sent by the counsellors from mobile app?
Yes, the latest version of the app includes the chance for students to start the application and see quotes from the app.
Is it possible to edit or delete messages in the chat box?
No, the messages between student sand counsellors must be kept as a record for compliance purposes.
Can the students track their visa process in the platform?
Yes, as soon as the education counsellor attached the visa documents in their profile the students are able to see them over the web app. They can follow the visa process directly in the web app.
Can the student easily contact the counsellor via mobile?
Yes, it’s even easier to chat with the education counsellor by the mobile app. The student and the counsellor can chat directly in the mobile app or via WhatsApp by clicking in the WhatsApp logo available at the top of the interface. Students must ...
Is it possible to withdraw a student registration, application etc?
Yes, in case the students ask to withdraw their profile, application or any other information, the counsellor or administrator can easily withdraw them.
Is the quote shown to the student in their own local currency?
Yes, the student will receive the quotation with the currency of the country they have registered as their home. The currency is automatically converted.
Are counsellors able update a student application?
Yes, the counsellors can update the info provided by the student and also upload and download their documents.
Can the IQAP platform replace a CRM?
Yes, IQAP offers many of the typical features CRMs offer. At the same time, as it is not a dedicated CRM, IQAP can also connect with other CRMs, in fact IQAP is already integrated with QSES for example.
Are the counsellors able to type notes in the platform to remember the student status?
Yes, there is an icon in the chat (Messages) above the screen on the right hand side next to the student profile that opens a notepad where the counsellors can type everything they have discussed with the students. The manager can read the info ...
How can the counsellors check the students' information when they register?
When the student register there is an icon in the chat (Messages) above the screen on the right hand side where all the student info is available. The counsellor should read it before they start chatting with the student.
Is it possible to send a quote directly to the student via the IQAP platform?
Yes, it is. The counsellor can create a quote and send it to the student directly on the portal or app in one click. The student receives a notification via WhatsApp, SMS and email about the quote sent.
Where on my website can the students find the counsellors and ambassadors?
Sofiri can give you a code to embed on your website, aspiring students can scroll down to your desired page, where they will easily find a list of counsellors and ambassadors with their profile. So the students can read each profile and choose the ...
Will students receive any notification by IQAP about the whole the process?
Yes, the students always receive notification by SMS, WhatsApp, Facebook Messenger, app and email about every step of the process and communication between them and the counsellors. The education experts also receive notifications when the students ...
Can the students start an application by themselves?
Yes, the students can start the application after matching with a counsellor on the website or mobile app. Then the student starts an application and will be able to upload all relevant documents.
Can the student easily upload the documents on the platform?
Yes, the student can easily upload the documents by using the web app or portal once an application has been created.
How can the student sign up?
The student can sign up by using an email, Apple, Google or a Facebook account.
How can a student choose a counsellor?
The student can choose the education expert directly on the website or app after completing the bot questions. Then the bot will automatically direct the student to the counsellor that speaks the same language or lives nearby. Both students and ...
What languages are available for the BOT?
The aspiring student can chat with the BOT in 5 languages. English, Spanish, Portuguese, Chinese and Vietnamese.
How the student is contacted by the BOT?
The aspiring student can chat with the BOT on Facebook Messenger or a web portal.
Why is IQAP useful in the COVID 19 environment?
· IQAP is a peer-to-peer platform connecting prospective students with advisors. · IQAP can be used remotely. Your advisors/counsellors/staff/agents can be at home but continue to advise students, create quotations and create ...
Will the IQAP or Sofiri brands be visible to prospective students or advisors?
No, Sofiri will work behind the scenes. IQAP can be embedded on any website or as a web app. Whichever features institutions choose to use, they will be customised and branded accordingly?
How are prospective students pre-qualified?
· The IQAP BOT will enable prospective students to sign up and chat in a few clicks 24/7 in five different languages. · IQAP uses Artificial Intelligence NLP to pre-qualify using criteria that has been agreed with your administrator eg ...
How does IQAP help teams be more productive at managing the journey from prospective student enquiry to an enrolled student?
· IQAP uses Artificial Intelligence NLP to pre-qualify students before they even begin a conversation with an advisor. This means that your team will work with genuine prospective students and this will significantly enhance their productivity. ...
What are the advantages of IQAP over other education technology platforms?
IQAP is comprehensive; it enables education providers and agents to manage the journey from prospective student enquiry to becoming an enrolled student. Some platforms work on only one aspect of the journey only. To lear more ...
Who developed IQAP?
· IQAP was developed by Sofiri Pty Ltd. Sofiri is an Australian and New Zealand based company which has been successfully recruiting students from around the world for the last two years using its innovative technology platform. · Sofiri ...
What does IQAP stand for?
IQAP is short for Instant Qualified Applicant Platform, it was the way for us to connect the instant messaging bots we used and the qualified/enquiry/application system created by Sofiri. For more information visit https://iqap.sofiri.com
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